At Nuelif Diagnostics, we are committed to providing quality healthcare diagnostic services and ensuring patient satisfaction. This Refund and Returns Policy outlines the terms under which refunds, cancellations, or rescheduling may be applicable.
1. Service Nature
Due to the personalized and time-sensitive nature of diagnostic services, we do not offer refunds for completed services or tests once they have been performed.
2. Cancellation Policy
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Appointments can be canceled or rescheduled at least 24 hours prior to the scheduled time without any penalty.
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Cancellations made less than 24 hours in advance may be subject to a cancellation fee or partial refund, depending on the service.
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No-shows (failing to appear for an appointment without prior notice) may result in no refund.
3. Refund Eligibility
Refunds may be issued under the following circumstances:
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Duplicate payments made by mistake.
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Services paid for but not rendered due to provider cancellation or scheduling errors.
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Test or sample collection was not completed due to our fault (e.g., technician error, equipment failure).
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In cases where a refund is approved, we will process it within 7–10 business days using the original payment method.
4. Non-Refundable Situations
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Once a diagnostic test or procedure has been conducted and processed.
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If a patient refuses to complete the test after sample collection has begun.
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Tests booked through third-party platforms or resellers (in such cases, their refund policies apply).
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Discounted or promotional services (unless otherwise stated).
5. Returns Policy for Physical Products (If Applicable)
If we provide any physical health-related items (e.g., home test kits):
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Returns must be requested within 7 days of delivery.
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Items must be unused, unopened, and in their original packaging.
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Return shipping costs will be the responsibility of the customer unless the product was defective or incorrect.
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Once returned and inspected, a refund will be issued within 7–10 business days.
6. How to Request a Refund or Reschedule
To request a refund, cancellation, or reschedule an appointment, please contact our support team:
Email: nuelifofficial@gmail.com
Phone:+91 99466 17222
Business Hours: 24 Hours
Please provide your booking reference number, full name, and service date when making your request.
7. Policy Updates
We may update this Refund and Returns Policy periodically. Any changes will be posted on our website with an updated effective date : 20.05.2025.
Thank you for choosing Nuelif Diagnostics. We value your trust in our healthcare services.