At Nuelif Diagnostics, we value your trust and strive to provide the highest quality of service. We are committed to resolving customer grievances in a timely and transparent manner. This policy outlines how concerns related to our services, payments, privacy, or any other matter can be addressed.
1. Scope
This policy applies to grievances raised by:
Patients or customers using our diagnostic services
Website or mobile app users
Individuals with concerns about personal data, payments, cancellations, or service delivery
2. How to Raise a Grievance
You can submit a grievance through any of the following methods:
Email: nuelifdiagnostics@gmail.com
Phone: +91 99466 17222
Mailing Address:
429, 80 Feet Rd, 6th Block,
Koramangala, Bengaluru,
Karnataka 560095
Please include the following in your grievance:
Full name and contact details
Reference number (e.g., booking ID, invoice number)
Description of the issue
Any relevant supporting documents
3. Grievance Redressal Officer (GRO)
In accordance with the Information Technology Rules, our appointed Grievance Redressal Officer is:
Name: Palani Kennedy
Designation: Grievance Redressal Officer
Email: nuelifdiagnostics@gmail.com
Phone: +91 99466 17222
Address: 429, 80 Feet Rd, 6th Block, Koramangala, Bengaluru, Karnataka 560095
4. Redressal Timeline
We aim to address all grievances promptly as per the following timeline:
| Action | Timeline |
|---|---|
| Acknowledgement of complaint | Within 48 business hours |
| Resolution of standard complaints | Within 7 business days |
| Resolution of complex issues (e.g., chargebacks or legal matters) | Within 15 business days or as per applicable law |